FAQs

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Can I cancel a meal once the order has been placed?

Meals can be cancelled before 7:30 am the day for which the meals were ordered. After the 7:30 am deadline all sales are final.

How do I cancel a meal?

To cancel a meal, log in to your account. When you click on the student’s name, you will see a blue link that says “cancel” next to the days for which you have ordered. Click on this link and confirm that you would like to cancel the meal. A credit for the value of the meal(s) will be added to your account.

How do I know if my order went through?

You will receive a receipt page when your order has been processed completely. Please be sure to continue the ordering process until you receive your receipt.

What are the drink options with the meals?

The school provides an option of 1% or non-fat milk. We  encourage you to send a refillable water bottle with your child as well.

What happens if my child is sick?

We understand that illness is not planned. If your child is out sick, please contact us immediately. We will issue a credit to your lunch account for the missed meal.

What if I have children in multiple grades?

You can add multiple names to your account by clicking the “Add Student” link and filling in the information. When you add children to your account, please make sure you select the correct school and grade for each child.

What if my child has a food allergy?

We avoid using common allergens such as nuts and shellfish in our lunch foods. However, if your child has any dietary restriction that we should know about, please contact us to discuss details.

What is the deadline for placing orders?

Orders must be placed by 7:30am the day you want your meal. (Example: Monday’s lunch must be ordered by Monday at 7:30 am.)

What is the price for each meal?

Prices differ depending on the type of service at each school. Please ­contact us for specific price information.

What is your privacy policy?

We will not sell or disclose any contact information submitted through our site to any third party. All personal information will be kept confidential. We will only use your contact information to correspond with you about important matters concerning our lunch program.

What is your refund policy?

We have a “No Refund Policy.” Cancelled meals will result in a credit on your school lunch account. This credit will automatically be applied to your next order.